This Privacy Policy applies to all Personal Information collected by Lauren Beattie trading as Aluna (ABN 53 984 044 774) (we, us or our), located in Sydney, New South Wales, Australia, via the website located at alunacoach.com (Website) and related applications. Aluna is an accountability coaching platform intended for accountability coaching only and does not provide health, counselling or clinical services.
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
For Coaches (paying subscribers who use a website dashboard to manage clients, set goals and actions, message clients and track progress): name, email address, hashed password, billing details (processed via Stripe; we never store card numbers) and optional profile photo; and
For Clients (invited by their coach, who use a mobile app to track goals and actions, complete daily check-ins, and message their coach): name, email address, hashed password, optional profile photo, goal and action content, message to their coach and daily check-in notes. Clients do not pay directly.
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an option about an identified individual or an individual who is reasonably identifiable;
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
for the primary purpose for which it is obtained;
for a secondary purpose that is directly related to the primary purpose; and
with your consent or where required or authorised by law.
We may collect Personal Information from you whenever you input such information into the website, related app or provide it to us in any other way.
We use only strictly necessary cookies to support login sessions and payment processing. We do not use analytics or advertising cookies, and as a general rule, it is not possible to identify you personally from our use of cookies.
We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph
Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
We collect Personal Information for the primary purposes of: providing and operating the coaching platform (including account creation, goal tracking, messaging and daily check-ins); processing subscriptions and payments via Stripe; sending transactional and service-related emails via Resend; sending push notifications via Expo; and improving our service.
We disclose Personal Information only to trusted third-party service providers who assist us in operating the platform: Supabase (database and authentication), Stripe (payment processing), Resend (transactional email delivery), Lovable (dashboard hosting), and Expo (push notification services). We do not use analytics or advertising tools, do not display advertising, and do not sell or share Personal Information for marketing purposes. No AI tool processes live users data as part of the app’s operation (AI-assisted tools are used solely during our internal software development process).
We may also use or disclose your Personal Information for a secondary purpose that a reasonable person in your position would expect, or where you have consented to that use or disclosure, or where we are required or permitted to do so by applicable law.
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and anonymise or de-identify it.
Specifically: if a client deletes their own account, their information is deleted immediately. If a coach’s account is cancelled, their information and their clients’ information is retained until the end of their current billing period (for paid accounts) or for 30 days (for free accounts), after which it is permanently deleted. Affected clients will be notified by email if this occurs.
The Australian Privacy Principles:
permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Lauren Beattie and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Our code database and authentication services are hosted by Supabase in Singapore. In addition, our third-party service providers Stripe (payments), Resend (transactional email), and Lovable (dashboard hosting) are located in the United States. We take reasonable steps to ensure that each overseas recipient deals with Personal Information in a manner consistent with the Australian Privacy Principles, and we acknowledge that we remain liable for any breach of the Australian Privacy Principles by an overseas recipient in relation to such an engagement pursuant to Australian Privacy Principle 8.1.
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact Lauren Beattie at:
Email: support@alunacoach.com
Website: alunacoach.com
Location: Sydney, New South Wales, Australia